1. Service Purpose
Customer satisfaction is our goal.
2. Service Commitment
1. Pre-sales service
(1) Warmly receive the user's visit and quickly handle the user's calls, letters, faxes and other inquiries.
(2) In the selection stage, users are welcome to visit our company. Our company is willing to provide technical information on related products, and provide various technical consultations and answer user questions in a timely manner. If users need, our company will help users who are not familiar with products to choose the most suitable products, correct specifications and models.
(3), free in our company to help users train the relevant knowledge of cable products.
2. In-sale service
(1) After the contract is signed, users are welcome to send people to our company to supervise the manufacture. Our company will promptly improve the reasonable opinions on the cable manufacturing quality put forward by the users stationed in our company, and actively cooperate with the users stationed in our company to provide convenience for work and life.
(2) Organize production in strict accordance with contract technical requirements and relevant national standards, ensure quality and quantity, and deliver goods on time at the agreed location.
(3) Out of the company inspection, before the product is out of the company, according to the user's requirements, our company will notify the user to send people to inspect together, and our company will provide the convenience of work and life for the personnel sent by the user.
(4) Before the product is shipped, our company will notify the user and provide the user with the product quality assurance sheet and the delivery note.
(5) When sending the goods, our company will handle the transportation. If the packaging tray is damaged or the cable is damaged due to the supplier's transportation, our company will send someone to deal with it in time until the user is satisfied.
(6) When the cable is shipped to the user, if the user requests, our company will send someone for service acceptance.
(7) If the user requests, our company will provide free training for users about cable laying, use, maintenance and other knowledge, and guide users to correct construction on site.
(8) If the user requests to provide in advance due to wrong model selection, insufficient order quantity or special circumstances, our company will rush to the user's urgency, deal with special circumstances, give priority to production, and try our best to meet the user's requirements.
3. After-sale service
(1) Our company implements the system of after-sales service in place within 24 hours, that is, after receiving the user's notification of after-sales service, our company guarantees to reply within 24 hours.
(2) Quality problems that exist or occur during the quality assurance period (within 12 months from the date of delivery) are confirmed by both parties or an irresponsible third party and are indeed the responsibility of our company, and many companies are responsible for free and proper handling or replacement. , return and promise to
Under normal circumstances, the service will be in place within 6 days, and in emergency cases, the service will be in place within 3 days, and the reasonable expenses will be borne by our company. Our company is responsible for three guarantees: "warranty", "replacement", and "return"
(3) Our company will also actively assist in solving the quality problems that are confirmed by both parties or a third party without responsibility to be caused by the user's responsibility, and strive to meet the user's requirements.
(4) If the product ordered by the user exceeds the actual needs or the original product cannot be used continuously due to design changes, our company will actively cooperate with the user to do the aftermath work to reduce the user's burden.
(5) If the user needs to provide technical guidance during the installation and use project, our company will promptly dispatch technical personnel to provide services free of charge to meet the needs of the user.
(6) If the user has not used up the cable after the project is completed, our company can help to deal with it according to the user's request.
(7) Provide lifelong free technical consultation for products, and implement lifelong service at cost only when the product is used after the expiration of the warranty period (except for improper use or force majeure factors).
(8) Our company establishes user files, visits users regularly or irregularly, and communicates with users in writing and by telephone.
Department, solicit user opinions and suggestions, conduct statistical analysis on user suggestions and quality problems, continuously improve our company's management, improve product quality and marketing service quality, pursue perfection, and meet all reasonable needs of users.
3. After-sales service hotline: